Back in September 2012, we wrote the below article. 8 years on what has changed. Not much in reality other than the voice against workplace bully and harassment has only got stronger and the stand against the treatment of women louder. The state of bullying at work in 2021 is at a point where 79% of working professionals have experienced or witnessed bullying at work. Of those that become a bully 52% are co-workers, 33% direct managers, 8% external managers ad 6% other company employees.
When we look at what makes us bullying in the workplace the most common types are
- Being picked on or getting regularly undermined (women 66% vs men 55%) – 60%
- Becoming a victim of malicious rumours – 30%
- Having someone interfere with your work – 29%
- Receiving aggressive texts, emails, or phone calls – 23%
- Getting your work sabotaged – 12%
It turns out—49% of employees don’t report workplace bullying and prefer to keep it under wraps. The remaining 51% of workers report getting bullied to:
- Their own boss – 24%
- Senior manager – 20%
- HR – 16%
- Lawyer – 1%
Interestingly, more experienced employees that have been in the workforce for 6–10 years are more willing to come forward and report bullying than their younger colleagues with only 1–2 years of professional experience (59% vs. 46%). Similarly, working professionals with some university experience (but without a degree) prefer to keep things a secret from others, unlike those with a Bachelor’s or Associate’s degree (37% vs. 52%)
But what can we do about Bullying
Workplace Bullying, Harassment, and Discrimination not only lead to psychological harm to employees but can significantly affect a companies reputation. A failure to understand and manage these issues can result in liability for employers and employees involved in a breach.
Workplace bullying is repeated and unreasonable behaviour directed towards a worker or group of workers that creates a risk to health and safety.
It is a risk to health and safety because it may affect the mental and physical health of workers. Taking steps to prevent it from occurring and responding quickly if it does is the best way to deal with workplace bullying.
Bullying can take different forms including psychological, physical or even indirect—for example deliberately excluding someone from work-related activities. It can be obvious and it can be subtle, which means it’s not always easy to spot.
Some examples of workplace bullying include:
- abusive or offensive language or comments
- aggressive and intimidating behaviour
- belittling or humiliating comments
- practical jokes or initiation
- unjustified criticism or complaints.
According to Safe Work Australia Managing the risk of workplace bullying involves the following
Organisations can minimise the risk of workplace bullying by taking a proactive approach to identify early, any unreasonable behaviour and situations likely to increase the risk of workplace bullying occurring.
Organisations should implement control measures to manage these risks, and monitor and review the effectiveness of these measures. This could include activities such as:
- Regularly consulting with workers and health and safety representatives to find out if bullying is occurring or if there are factors likely to increase the risk of workplace bullying.
- Setting the standard of workplace behaviour, for example through a code of conduct or workplace bullying policy.
- Designing safe systems of work by clearly defining jobs and providing workers with the resources, information and training they need to carry out their work safely.
- Implementing workplace bullying reporting and response procedures.
- Developing productive and respectful workplace relationships through good management practices and effective communication.
- Providing information and training on workplace bullying policies and procedures, available support and assistance, and how to prevent and respond to workplace bullying.
- Prioritising measures that foster and protect the psychological health of employees.
If you as a business owner or Manager need help when it comes to your workplace book in a virtual appointment with us today by clicking on the link below. Bullying in the workplace will only stop if we all take a stand and say NO MORE.
Post from 10th September 2012
Early intervention critical in addressing bullying: lawyer
Bullying in the workplace – Despite its ‚ ‘symbolic importance’, Brodie’s Law is a deeply flawed response to workplace bullying, according to prominent employment and industrial lawyer who also says the issue should not be confined to the‚ ‘realms of WHS’.
In Sept 2012, Josh Bornstein, principal for Maurice Blackburn Lawyers told a legal forum in Melbourne that a new policy and legislative approach to workplace bullying is‚ ‘overdue’ because the current system does little to afford victims with effective options for relief.
‘One of the keys to sensible legislative and policy reform on workplace bullying is to remove it from its current legal and cultural designation as an occupational health and safety issue,’ he said. Confining [workplace bullying] to the realms of WHS hasn’t worked and won’t work.’
Brodie’s Law – symbolic, but flawed
Bornstein explained that Australia has, for too long, accepted a‚ second-rate system wherein the regulation and policing of this issue is entrusted to state-based WHS regulators, which are ‚ simply not resourced sufficiently to manage the volume of workplace bullying complaints [they receive]’.
He also took aim at the Crimes Amendment (Bullying) Act 2011, dubbed‚ ‘Brodie’s Law’, which took effect in Victoria in June 2011. The legislation extends existing criminal laws that deal with ‘stalking’ under the Crimes Act 1958 so that they apply to cases of serious bullying. This means that people can face up to ten years jail in ‘extremely serious’ cases of workplace bullying.
Brodie’s Law was prompted by the tragic 2006 suicide of 19-year-old Melbourne waitress Brodie Panlock, who was relentlessly bullied during work hours. Bornstein said that while Brodie’s Law is‚ ‘strong as a symbol’ those affected by workplace bullying need‚ ‘better, earlier protection’. Brodie’s law is not a bullying law but a stalking law, he said.
In reality, it’s useless in about 95 percent of workplace bullying cases. Even if it was amended to change that, it is deeply flawed. To give but one illustration of its flaws, imagine you are an employer and an employee turns up to work on Monday brandishing an intervention order prohibiting another employee from going within 100 metres of him or her.’
Criminalization is not a workable model
Bornstein disagreed with calls for Brodie’s Law to be adopted nationally. He also rejected the use of criminal law to address workplace bullying. It is not a workable model, he said. Criminal law should only intrude into the workplace in extreme situations. Most bullying cases are not criminal matters. The criminalization of workplace bullying is a misguided and ineffective way to address workplace bullying and provide victims with remedies.’
Early intervention, education and hard work . . .
Bornstein said that workplace bullying should be addressed by national workplace laws, which establish a ‚ user-friendly, proactive system; wherein, victims can take a complaint to a tribunal or court ‚ well before the situation has escalated to the point of damage to an employee’s health. Early intervention is often critical. Amending the Fair Work Act to allow this to occur would be a step in the right direction. Furthermore, Bornstein said that an investment in an educational campaign about workplace bullying, together with legal reform, would ‚ ‘reap a huge dividend by saving millions in lost productivity, healthcare costs, and social welfare payments.It would enhance managerial skills and improve the quality of our work environment. Also, Bornstein advised employers that implementing codes of conduct and policies is not the solution.
The era of the workplace policy or code of conduct being the key to managing workplace culture is well and truly over. It is one thing for employers to purchase a vanilla workplace policy off the internet. It’s altogether another to actually manage workplace culture. The gulf between culture and policy can and is often significant. Bridging that gulf requires sustained hard work and strong management.’
During the forum, Bornstein debunked a number of myths about workplace bullying, including the belief that bullying is ‚ ‘unlawful and actionable’. This assumption is wrong,’ he said. Contrary to popular belief and despite the apparent scale of the phenomenon, there is no statutory scheme in Australia that proscribes bullying. The lack of a law that explicitly deals with workplace bullying is quite anomalous.’
Another myth was that workplace bullying is a ‚ ‘misguided reference to a personality conflict’. It has become fashionable by some to claim that bullying allegations are unfounded and simply the result of a personality conflict or relationship breakdown,’ he said. This is a myth generated principally by jaded OH&S regulators and bottom-feeding consultants seeking to drum up work.’ Mental health damage is often invisible to the eye. Bullying behaviors are often subtle or Machiavellian and an accomplished bully can often construct a defense of plausible deniability.’ He also said the view that there is no definition of workplace bullying is wrong.
Most OH&S regulators use working definitions of bullying that are remarkably similar,’ he said. The Draft Code of Practice released on Preventing and Responding to Workplace Bullying, Safe Work Australia defined the term to mean repeated, unreasonable behaviour directed towards a worker or a group of workers that creates a risk to health and safety.
Please find updated information that has been passed through to us in regards to leave during coronavirus (COVID-19) – Coronavirus (COVID-19) leave to find the obligations that you need to be aware of when it comes to Coronavirus (COVID-19) leave read on. General government advice regarding coronavirus can be located here: https://www.health.gov.au/news/health-alerts/novel-coronavirus-2019-ncov-health-alert
Keep up to date as things are changing quickly
|Sick leave (personal/carers leave)
Can offer annual leave or unpaid leave (or LSL if applicable) if employee has no accrued paid sick leave (personal/carers leave)
|• Employee is positive to COVID-19
• Employee is in Government directed OR optional self-isolation and is sick
• Employee is sick with any illness or injury
• Employee has to care for or support a member of their immediate family or household who is sick, injured or has an unexpected emergency including, but not limited to;
o any illness o COVID-19
o school closure due to COVID-19
o Government directed isolation of child/dependant due to COVID-19 (NB does not include general coverage for own Government directed isolation as this leave is offered for the unexpected care required for the child, not for the isolation itself– see below)
|No paid leave obligation
Can offer annual leave (or LSL if applicable) if employee would like to
|Employee is in Government directed OR optional self-isolation and is not sick (i.e. has returned from overseas and feels well) *
• Employee has come in to contact with a known case of COVID-19 and is in Government directed OR optional self-isolation and is not sick EMPLOYER GUIDELINES & FAQS (Updated 17 March 2020) 2
• Employee has come in to contact with a suspected case of COVID-19 and is in Government directed OR optional self-isolation and is not sick
• Employee is stuck overseas (on a cruise ship etc) due to COVID-19
• Casual employees are not entitled to paid sick (personal/carer’s) leave. A casual employee who has to self-isolate or has contracted the Coronavirus must not attend the workplace, without additional payments.
||Employee is working from home (and employer has approved this)
• Employee is getting an assessment for fitness for work under the direction of the employer; o if the result of the assessment is that the employee is sick then they revert to sick leave o if the result is that they are told to isolate then no paid leave is required (unless they are supplied with a medical certificate stating not fit for work) o if the result is they are fit for work, they should come back to work o if the employer insists they don’t return for 14 days then they should be paid ordinary pay
• Employer requests an employee to not come to work/isolate which is not in line with Government direction
• Employer closes the business/office/location using discretion (not Government directed) as an added precaution but employee’s role does not allow for working from home (i.e. works in a café, cleaner, factory worker, manual labour, mechanic etc).
• Employer closes business temporarily due to a downturn in work/business (refer to redundancy if this is a prolonged situation)
||This does not yet exist for employees – however there is some talk that the Government may need to offer special paid leave (over and above annual leave and/or sick leave) for this pandemic.
|Stand down (no pay)
||Government-issued directive for closure (not at the discretion of the business). Seek further advice before actioning
||Significant downturn in work due to impact of COVID-19 – we’d advise you openly discuss ways to mitigate this with staff such as expressions of interest from employees agreeable to temporarily reduce hours, take annual leave etc
• If this is not possible then begin consultation for redundancies.
• Guidance on the process to follow when considering redundancies can be advised by contacting email@example.com
|How to support employees
||Offer working from home options wherever possible
• Pay employees when no paid leave type is available to them if practical
• Offer EAP to assist with anxiety
• Communicate regularly
*The Fair Work Ombudsman (FWO) has issued guidance on its website which suggests a
permanent employee should be paid when an employer directs them to stay at home in line with
Government advice when the employee is not sick (ie self-isolation after returning from overseas).
This conflicts with many commentators’ views that an employee who is required to stay away
from work due to Government advice is not entitled to be paid. The FWO says:
“Where an employer directs a full-time or part-time employee to stay home in line with advice, for
example in line with the Australian Government’s health and quarantine advice, and the employee
is not sick with coronavirus, the employee should ordinarily be paid while the direction applies”
We will provide further advice when the FWO clarifies its position.
Coronavirus (COVID-19) – The information contained has been produced in good faith based on the Fresh HR Insights Pty Ltd professional interpretation of the relevant legislation and guidance from government and health authorities as of 11 March 2020. As the situation and our understanding of COVID-19 develops, it likely that recommendations from government and health authorities will change. Accordingly, we can make no guarantee that the information within this document entirely corresponds with the position of authorities at the time you are using it. We encourage you to refer to the resources and authorities provided at the bottom of this post for the latest updates and recommendations.
This post should not be taken as a statement of the law and it is intended as a guide only, and we do not accept any liability for loss or damage sustained on the basis of this information.
BUSINESS CONDITIONS AND DOWNTURN
When can I stand employees down without pay?
Under Fair Work legislation, a permanent employee can only be stood down without pay in limited circumstances. In the case of Coronavirus (COVID-19), if the business is open to trade then you will not be able to stand employees down without pay. However, if the business is not open to trade for a reason that is beyond your control, this may amount to a stoppage of work and allow you to stand employees down without pay. If your business is covered by an industrial instrument such as a modern award or enterprise agreement, it may contain additional terms relating to stand-downs. Before doing so, you should first consider alternative work options, such as asking employees to perform work at another store or work from home if practicable.
If you are unsure of whether your situation permits you to stand down employees with pay, please don’t hesitate to contact Fresh HR Insights Pty Ltd on 0452471960
See also: Absence from Employment
ABSENCE FROM EMPLOYMENT
If I direct an employee to self-isolate, do I have to pay them?
Yes. If you have directed a full-time or part-time employee to self-isolate because they have exhibited symptoms of Coronavirus (COVID-19), then you should ask them to self-isolate and they may take personal leave until they are no longer exhibiting symptoms. You could also request that the employee seek medical clearance that their symptoms are not as a result of Coronavirus (COVID-19), and depending on the result of this, they may not need to self-isolate. If a full-time or part-time employee is absent from work at your direction, and not because they are required by the Australian Government to self-isolate, then you are required to pay them at least their base rate of pay for their contracted hours during this period.
If an employee is self-isolating at the direction of the Australian Government, do I have to pay them?
If the employee can perform their work remotely or from home, then you should pay them for the hours that they work. If they cannot work remotely, and they have been required to self-isolate by the Government, you do not have to pay them. However, employees may in some circumstances access personal leave, or you may agree to allow them to access annual leave, in order to maintain their income.
See also Can I direct employees to take personal leave? and Can I direct employees to take annual leave?
Can I direct employees to take personal leave?
There is no power under Fair Work legislation for an employer to direct an employee to take personal leave. An employee is not strictly entitled to take personal leave unless they are unfit for work because of an illness or injury – that is, unless they are actually displaying symptoms of illness. However, employees may agree to access their personal leave in order to maintain their income, even if they are in self-isolation as a precautionary measure only.
When are employees entitled to take personal leave?
Permanent employees are entitled to take paid personal/carers’ leave if:
- they are experiencing symptoms of Coronavirus (COVID-19) illness; or
- they are caring for a member of their household or immediate family.
Permanent and casual employees are entitled to two days’ unpaid carers’ leave per permissible occasion to take care of a member of their household or immediate family who is unwell. As these are minimum entitlements, employers can at their discretion elect to allow employees to access paid personal leave in excess of what has been accrued, or to access additional periods of unpaid leave. We have noticed that a number of employers are choosing to pay their casual and independent contractors during this time however that is a business by business and case by case situation and not an obligation.
Can I direct employees to take annual leave?
In general, annual leave is taken by agreement between you and the employee. Employees covered by a modern award or enterprise agreement may be directed to take annual leave, but only in the circumstances prescribed by the award or agreement. In most cases, these circumstances are limited to situations where the employee has accrued and excessive leave balance. If an employee is not covered by a modern award or enterprise agreement, you may require the employee to take annual leave if the direction is reasonable. Whether the requirement is reasonable will depend on the circumstances of each particular case. If an employee does not have sufficient annual leave accrued, you may wish to consider granting annual leave in advance. However, modern awards and enterprise agreements may stipulate specific requirements for the provision of annual leave in advance.
Can employees access annual leave while in isolation?
Yes. If an employee is required to self-isolate for Coronavirus (COVID-19), and they wish to access paid annual leave, you can agree to this request.
If an employee refuses to self-isolate, can I direct them to not attend work if they aren’t presenting any symptoms (for example, if they have recently travelled)?
You can direct an employee to not attend work as long as the direction is reasonable. You should be guided by the principle that it will be reasonable to direct an employee to not attend work if:
- they are returning from a country or region considered by the Australian Government posing a higher risk of transmission; or
- have been in close contact with a confirmed case of Coronavirus (COVID-19).
You should consider whether the employee should be asked to work from home while in quarantine, otherwise if they refuse to access any paid leave entitlements they may nevertheless be entitled to be paid for the period that they are directed by you to not attend work.
What are my obligations if someone is directed by the Australian Government to self-isolate?
The Australian Government has certain powers under biosecurity legislation, including the power to direct individuals to remain at their place of residence or be isolated in a medical facility. In general, these powers are only to be used as a last resort to limit the spread of the virus. Currently, the Australian Government requires persons to isolate themselves for a period of 14 days if they:
- have left, or travelled through, mainland China or Iran in the previous 14 days; or
- have left, or transited through, the Republic of Korea on or after 5 March 2020.
The Australian Government also requires persons who have been in close contact with a proven case of Coronavirus (COVID-19) to isolate themselves for 14 days from the date of the last contact with the confirmed case. If an employee meets these circumstances, they are required to self-isolate even if they are not specifically directed to do so by the Australian Government. If an employee cannot attend work as a result of these requirements, they should be encouraged to access personal leave or annual leave.
Can I ask someone to work remotely whilst in quarantine?
If an employee is able to work remotely whilst in isolation, this option ought to be explored as it allows the employee to remain an active participant in the workforce and maintain their usual income without being required to access their paid leave entitlements. However, if an employee is in self-isolation and accessing annual leave, personal/carer’s leave, or unpaid leave, then you should not ask them to work.
How do I manage productivity if someone is working remotely?
In essence, when managing productivity for employees working from home, you should take similar steps to manage employee productivity as you would in the workplace. That being said, you will have to adapt your approach to account for your inability to visually supervise them and the potential for miscommunication.
A few easy steps employers can take to more effectively manage remote workers include:
Clearly outline what you want, when you want it done by, how you want it done, and ensure you encourage employees to clarify anything they are not clear on. Avoid assumptions and vague or ambiguous directions.
- Maintain regular communication
Organise regular catch-ups, and try to maintain multiple lines of communication in addition to email, such as voice calls, and instant messaging.
- Provide the appropriate technology
Where possible, provide employees working remotely with the technology required to do so. Productivity is likely to suffer where an employee has technical issues, and this is more likely where they rely on personal laptops or home internet.
What happens to casual employees if they are required to go into isolation?
Casual employees are not entitled to paid leave, as this is intended to be accommodated in their higher rate of pay. Employers may choose to make discretionary payments to casual employees during this period, however, any such payment would be purely discretionary and not required by law. It is recommended that independent legal advice be obtained before making any such payment, as these may constitute as evidence that the employee is not truly a casual employee, but a part-time or full-time employee, if not managed correctly. As at the date of post various options to assist casual employees are being considered by the Australian Government, however, no formal policy position has been announced.
Might the disruption caused by Coronavirus (COVID-19) interfere with casual conversion rights?
It is possible that the disruption caused by Coronavirus (COVID-19) could interfere with casual conversion rights under modern awards and enterprise agreements, where applicable. Specifically, the disruption caused may:
- disrupt a casual employee’s pattern of work to such an extent that they no longer satisfy the eligibility requirements for casual conversion; or
- result in reasonable grounds for refusing a request for casual conversion.
It should be noted that notwithstanding this, employers can still agree that employee convert from casual to permanent employment if this is appropriate for the needs of their business.
Can I dismiss an employee who refuses to self-isolate?
No. However, if an employee refuses to self-isolate, you may wish to issue them with a reasonable and lawful direction not to attend the workplace until the self-isolation period has passed for the employee. The employee should be paid for their contracted hours at their base rate of pay. If an employee does not follow this reasonable and lawful direction, then this will amount to misconduct, and may provide a valid reason for dismissal. However, employers should always ensure they follow a disciplinary process that affords the employee with natural justice and procedural fairness when considering disciplinary action against an employee that may result in termination of their employee.
Any termination or other disciplinary action because an employee is required to self-isolate, whether they have contracted Coronavirus (COVID-19) or not, may be prohibited under anti-discrimination laws. Before taking any such action, it is recommended that you seek separate legal advice.
HEALTH AND SAFETY
What steps should I take to protect my employees?
Work health and safety laws in Australia require employers to ensure, so far as is reasonably practicable, the health and safety of their workers and others at the workplace. You must identify hazards at the workplace, and take steps to eliminate or reduce any risks.
To ensure employers are complying with their obligations under WHS laws, SafeWork Australia recommends employers:
- monitor the information and advice published by the Australian Government;
- ensure policies and procedures are in place to deal with infection control;
- communicate the requirement for employees to self-isolate in certain circumstances;
- eliminate international travel in line with the Australian Government’s recommendations; and
- provide regular updates to employees.
Employees also have an obligation to ensure their own health and safety, and the health and safety of others in the workplace.
To prevent the spread of the virus, the World Health Organization recommends to:
- wipe down and disinfect surfaces regularly;
- encourage employees and customers to frequently wash their hands with soap and water;
- place hand sanitiser dispensers in prominent places throughout the workplace;
- ensure that P2/N95 face masks and paper tissues are available; and
- once the virus starts spreading in your community, ask employees to stay at home if they develop any symptoms.
You should also develop a business contingency plan to deal with likelihood of an outbreak. If there is a confirmed case in the workplace, employers should consider whether to:
- close the store and direct employees to not attend work or to work from home;
- have the store professionally cleaned; and
- notify the health department in your state or territory.
Employees who contract the virus at work may be eligible to make a workers’ compensation claim if they contract the virus due to insufficient measures being taken by their employer to ensure their health and safety.
See also: Can a person claim workers’ compensation if they contract Coronavirus (COVID-19) while at work? and Should I quarantine goods coming from China before sale?
Do I have to provide my employees with personal protective equipment (PPE)? (i.e. face masks)
It will depend on your workplace, but depending on the risk present in your workplace you may need to. Employers have a duty to ensure a safe and healthy workplace for their employees. Accordingly, if the nature of the workplace poses a significant risk of an employee contracting the virus, then an employer may need to consider making PPE available to their employees.
If an employer decides that face masks or other forms of PPE are appropriate to minimize the risk of an employee contracting Coronavirus (COVID-19), then they will need to provide these masks to employees, and cannot expect employees to purchase their own.
Employers should also:
- select PPE that is:
- suitable with regard to the nature of the work, and how Coronavirus (COVID-19) is transmitted; and
- For example, surgical masks may be adequate, but depending on our latest understanding of how the virus transmits, it may be more appropriate to provide P2/N95 masks.
- a suitable size and fit for your employees to wear;
- provide information and training on how to use, wear, store and/or maintain the PPE properly;
- maintain, repair, and replace PPE to ensure employees are provided with clean, hygienic, and functioning PPE;
- ensure that employees use or wear the PPE provided.
However, if employers believe that the risk to employees was such that the use of masks was appropriate then employers should also consider whether it is even safe for the shopfront to continue to operate. Particularly as PPE is the least effective form of risk prevention in the workplace, while the elimination of the risk is the most effective.
If an employer believes there is a lower risk of Coronavirus (COVID-19) transmission in their workplace, they may just wish to make use of other risk reduction approaches, such as ensuring employees have access to hand-washing facilities and soap or alcohol-based hand rub to reduce the risk of infection.
Can a person claim workers’ compensation if they contract Coronavirus (COVID-19) while at work?
Yes. It is possible that an employee could claim workers’ compensation if they contracted Coronavirus (COVID-19) in the course of their employment, and their employment was a significant contributing factor. However, as the spread of CCoronavirus (COVID-19) continues, it may be more difficult for the employee to prove that they contracted the virus in the course of employment, as opposed to them contracting it from the wider community outside of work.
NEED HELP? Contact the team at Fresh HR Insights HERE
Further sources of information
As refreshing as the spring may be, keeping your employees refreshed and maintaining a vibrant workplace is not always as easy as it looks. For one, as soon as spring kicks in, the weather starts to bring out the color in most things around us and the environment tend to turn nice and welcoming. As a result, staying inside the work environment can get stuffy and your employees can feel confined, to say the least. Surfing looks more inviting and so do days on the beach.
It is normal to feel a burst of excitement when the spring kicks in, however, it is not always easy to maintain the excitement and channel the energy into more productivity. Although spring can heighten vitality and energy, it can also result in restlessness and disorientation.
Also, the change in season often results in a change in time. As a result, routine activities like eating, sleeping, and exercise might have to change. Unfortunately, most employees find it difficult to adapt to these changes and it often affects their behavior and mood. Luckily in Queensland we don’t have a change in the clocks but as close to the boarder as we are on the Gold Coast we often need to move between two time zones with our clients.
Behavioral changes, either positively or negatively impact workplace productivity. Whichever way it would, it is best to be prepared for these changes than to be caught unawares. To keep the workplace refreshing during spring, it is important to avoid distractions that prevent work from getting accomplished.
How you can get your team healthy for spring
- Make Your Schedule Flexible: Nothing says “killjoy” faster during the spring than a rigid schedule. The inability to feel the warmth outside and spend time with those you care about can play down on workplace productivity. On one hand, you can decide to let in a bit of sunlight at the workplace, however, flexible scheduling has a more psychological impact on employee productivity. This makes it possible for employees to strike a balance between their work life and their life outside work.
- Make the schedule interesting: since it is a fact that an average employee would rather spend time outside work than stay within the walls of an office, your best chance against negative behavioral changes is to make your employee schedule interesting so much that they would be motivated to work and not lazy around. To do this, only delegate tasks that employees would be interested in carrying out.
- Redecorate the workplace: if employees can spend all day outside the office, let them experience it in the office as much as they can. To redecorate the office, open the blinds and window to let in sunlight, bring in live plants or flowers, and encourage a little bit of spring cleaning. The feeling of freshness goes a long way in encouraging positivity in the workplace.
- Make their work challenging: one of the best ways to boost employee productivity and personal development is to make their task challenging. Such challenge encourages them to break their record and stretch themselves to their limit. To effectively implement this, create opportunities for personal development and encourage them to set new goals.
- Create a reward system: although the idea is for employees to spend more hours in the office during spring, you can increase workplace productivity with a reward system that guarantees time off from the office. For example, a reward system like vacation or time off will naturally encourage an employee to put in more effort in the workplace. Such program, although is a way of thanking them for a job well done, is also a way of making sure that they do not miss out entirely on the spring season.
In all, maintain a healthy workplace and focused employee can be difficult during the spring, however, you can keep your workforce engaged and your workplace productivity with the tips above.
Related Tag: HR Workshops And Support
Workplace Stress – Hans Selye once said It’s not stress that kills us, it is our reaction to it. I couldn’t agree with this more. After all stress affects us all, many of us on a daily basis. Stress is not about to leave our lives anytime soon so the best idea to live with stress, is to learn how to handle it.
Stress in the workplace may be derived from many avenues such as feeling under appreciated or undervalued by your employer or employees, working too many hours, not taking designated breaks or avoiding taking time off. All of these are examples of how the workplace can lead to stress. Then there is stress that comes from an employee’s personal life such as relationship breakdown, financial hardship or social rejection. You probably guessed that stress in someone’s personal life will almost always resonate in their professional life in some way, no matter how hard they try to hide it. Eventually, any stress that is not dealt with accordingly will boil up inside to the point that you may not notice the stress anymore and in fact, it may seem normal to wake up and go to bed feeling stress. Whilst getting rid of whatever it is that is causing you stress isn’t always an option, there are ways in which you can manage it in the short and in the long term to enable you to continue working at your best.
Some tips for fast acting stress relief:
- Count to 10 and slow your breathing. If counting to 10 isn’t enough, count to 30.
It might sound silly, but just as someone with an anger problem stops for 30 seconds to give their brain time to react sensibly, the same is known to happen with stress. Sometimes all the brain needs to react appropriately is time. If you find yourself at work completing a task or near someone that has put you into a stressful state, close your mouth and take a slow deep breath for 10 seconds. If your stress has reached a critical level, try and excuse yourself to the nearest bathroom to close your eyes for a short time and focus on nothing but your incredibly deep and slow breathing. Each inward breath should be 5-10 seconds long, the same speed for each outward breath. This 2 minutes in the bathroom could be the difference between you saying something or doing something that you may immensely regret so if you feel your blood boiling, take a quick break to cool down.
- Get yourself a coffee or drink of water.
Whether you’re in a busy office or on a warehouse floor it can be easy to get caught up with being busy. Just remember that whilst not every employee is entitled to overly regular coffee breaks, every employee IS entitled to drink water and have bathroom breaks. If your water bottle is empty but your flat out, look for the next available gap and go to fill your drink bottle up then. Water is what will provide oxygen to your body and without it, all those busy tasks you need to get done are going to get done a lot slower and possibly with mistakes if you don’t allow yourself to drink water throughout the day. Fact: when we are thirsty, our body’s are already in dehydration mode.
Tips for longer lasting stress relief
- Take your designated breaks
Just like forgetting to drink water it can be easy to forget about taking your tea or lunch breaks or simply think your ‚ ≤too busy’ to take them. If your one of those people who eats lunch at their desk or works through an eight hour day (not allowed) without a break thinking what harm can it do, then you may be in for a shock. Not allowing yourself to take a break will almost always lead to tiredness, forgetfulness and lapses of concentration. Not surprisingly, this is when most workplace accidents occur and probably when most minor and major mistakes are made. We have all skipped a lunch break or a tea break at some point but don’t make it a habit. We all need to rest, relax and regroup and taking just a thirty minute lunch break can be enough time for you to grab a coffee, eat your lunch, make a phone call, go to the bathroom and be back at work fresh as a daisy. Trying to clock an additional thirty minutes of work in exchange for making yourself tired and not noticing how close your hand is getting to the machinery your using is simply not worth it. So go on have a break, and why not have a Kit Kat.
This word used to excite people. Now it probably just causes anxiety and further stress to mention it to some bosses in fears they will say NO and make you feel like you will lose your job if you ever take a holiday. You work hard, you deserve to take your holidays. Got a strict boss who hates people having time off? Try and plan your holidays around your busiest times and give as much notice as possible. If your planning on taking more than a week off for a scheduled holiday, then consider that two months is not an unreasonable amount of notice in which to ask your boss for the time off. Asking to take a week off next week and you may very well be pushing your luck.
So to recap
- Allow time to breathe
- Drink lots (of water)
- Take your designated breaks
- Try and take a holiday or at least some time off each year
As 2018 progresses enjoy the workplace but stay safe
As we step into February and New Year is firmly behind us, we look to the year ahead and all that it will bring – new appointments, new staff, new offices, and fresh opportunities requiring new strategies! However, these may all bring potential hazards that need to be looked at! What we mean to say, is that now is as good a time as any to make sure your company’s health and safety is up to date. Enjoy the workplace but stay safe.
Fresh HR Insight believes that enjoying your work is just as important as working hard in the workplace. Employees and employers who take time for enjoyment alongside their responsibilities tend to have the healthiest workplace dynamics. Yet as we look at new plans and budgets, we can’t help thinking that maybe it’s time to look, at the same time, at whether our workplaces are safe and compliant with the law!
New strategies come with overtime, and overload of staff! Whatever the business, whether a small trader or a huge conglomerate, tasks increase when new ventures are started. Under so much pressure it is easy to let safety matters slide.
In 2012, the Australian state and territory governments brought the WHS Act and Regulations into force in order that all workplaces and workers would benefit from consistent workplace health and safety law. Yet here in Queensland we have the highest rate of workplace accidents in Australia.
It should be remembered that employers, employees and customers can suffer because of lapses in good health and safety practice, and that one person’s playground, is someone else’s workplace.
Last year, Australia marked one year from the terrible tragedy at Dreamworld in Gold Coast, when 4 people lost their lives and 2 young children’s lives and those of their families were left traumatised. Whilst investigations continue and the accident’s cause is still not clear, it is currently and widely believed to be an accident that should not have happened.
In 2015, a man tore his shoulder ligaments after lifting heavy classroom equipment too quickly. Under pressure to get the job finished, he let his own safety take second place. 2 years later, after many surgical treatments and a lot of pain, his health is still impacted and he cannot go back to work.
Here are some more instances of workplace incidents from Workcover Queensland
It is easy to bypass the safety of people when other pressures are given priority, and as we plan new work the stresses ahead are great, FreshHRInsight wants to highlight how crucial it is that workplaces develop the policies and procedures that, once in place and adhered to, can mean fun without risk to life and limb.
Fresh HR Insight will advise you and your management team on how to make health and safety top of the priority list and both a corporate and individual responsibility. This will ensure that any pressure brought to bear in the workplace – for any reason, at any time of year – will not displace the safety measures that you, your workers and customers need.
For information on how Fresh HR Insights can work with you on creating safer workplaces drop us an email to firstname.lastname@example.org
Domestic Violence – Employers Can Make A Real Difference To Employees Experiencing Domestic Violence Through Targeted And Appropriate Support
The term domestic violence or domestic abuse refers to aggressive behaviour or actions carried out against a victim by someone inside their home or family, usually a partner or a spouse. The behaviour of the perpetrator is characterised by manipulation and domination in such a way that the victim is always in a state of fear for their general safety and well being. The perpetrator also threatens the victims so the victim feels horrified to talk to anyone about the abuse and hence, silently takes the blame. Domestic abuse has a wide range, it also includes financial and psychological abuse by a spouse or a partner.
Importance of Support
Domestic violence is on the rise and it is time that calculated steps are taken against it to ensure that this disease does not spread further into our societies. All victims of abuse first and foremost require support more than anything else. If they have the right kind of support system, it becomes easier for them to speak out against domestic abuse and then embark on the road to recovery. Having the right kind of support circle also reduces the risk of domestic abuse occurring in the first place, as perpetrators often prey on people who are isolated or loners because they know it will reduce their chances of getting caught.
Of all the different kinds of support a person may have, support from the workplace and employers is one of the most important. The employer can provide a safe environment to the victim where the victim does not feel judged. This results in strong benefits for the employer as well, as it raises employee morale and reduces absenteeism. There are different ways through which the employer can offer direct and indirect support to victims of abuse. Some are listed below.
- Leadership Role: The employer should take the role of a leader and start conversation regarding such issues, especially domestic violence so the employees know that their work will support them if they speak up against such kinds of abuses.
- Clear Policies: The employers should develop clear policies regarding such issues. Policies should be put in place about supporting the women who are victims and clear guidelines should also be established about about safe workplace environment free from discrimination, harassment or bullying.
- Provisions: Make provision for flexible work arrangements. For example, very small things like allocation to another department of the company or allotting a different parking spot can help the victim avoid the perpetrator. There should also be arrangements for leave for the victim, if the need arises.
- Awareness: Awareness about this particular issue must also be raised through different campaigns and programs. It should be made clear that the organization condemns all kinds of abuse, including domestic abuse. The employer’s reluctance to speak up against such issues makes them a partner in crime to gender inequality issues all over the world.
Links to Support agencies on the Gold Coast and Across Queensland for Domestic Violence
DOMESTIC VIOLENCE PREVENTION CENTRE – We are a not for profit community based organisation providing specialist domestic violence support services. Established in 1992, we provide a wide range of programs to support women and their children affected by domestic and family violence. We also work with men who perpetrate domestic violence. Through the Gold Coast Domestic Violence Integrated Response we partner with government agencies, non-government agencies and other women’s services to continue to improve responses to domestic and family violence as we work toward achieving our goal of ending violence against women. We hope you will find the information here useful.
We provide services in the following locations:
- Gold Coast
- Beenleigh, Eagleby, North Gold Coast area
- Southport Magistrates Court
- Coolangatta Magistrates Court
DVConnect Womensline – In Fear or Anxious Around your Partner? Call our Womensline. Phone 1800 811 811
DVConnect Womensline is the only state wide telephone service offering women who are experiencing domestic or family violence 24 hours a day 7 days a week. We offer free, professional and non-judgemental telephone support to you, wherever you live in Queensland. We can arrange practical assistance such as counselling, intervention, transport and emergency accommodation for Queensland women and their children who are in danger from a violent partner or family member.
Believe it or not DVConnect Womensline takes around 4000 calls every month from Queensland women who are in fear of or in immediate threat of danger from domestic or family violence, and on average we assist over 350 women and often more than 400 children to be moved to safety every month.
Workplace Bullying – the impact beyond the workplace
Most people might not agree with the phenomenon of workplace bullying or the fact that it actually exists but the truth is that it not only exists but it also results in creation of an unhealthy environment in the office, factory, warehouse – any workspace. In literal terms, bullying is usually seen as acts or verbal comments that could possibly mentally hurt or isolate a person in the workplace. Sometimes these acts could also involve physical assault such as hitting, tripping, pushing, slapping, spitting or in worst case scenarios, stealing or destroying possessions of the other i.e. deleting someone’s important work files from their computers in their absence etc.
Workplace bullying is when your boss or coworkers assert power on you through aggression, which results in you feeling intimidated, offended, degraded or humiliated. Verbal bullying is more likely to take place in workplace related situations, such actions include spreading malicious rumours or gossip to portray a negative image about an employee, excluding or isolating someone from social gatherings happening inside the office, withholding necessary information or purposely giving the wrong information to an employee to restrict him/her from giving the required output to the boss, belittling a person’s opinion during office meetings or presentations, etc.
Workplace bullying definitely exists but it often becomes difficult to draw a line between strong management and bullying. Comments or demands that are objective and intended to provide constructive feedback or improve employee performance, do not come under the definition of bullying, but are instead intended to improve organisations internal working conditions and overall output.
Workplace bullying heavily impacts a person and their working capacity, not just inside but also outside the organisation. Inside the organisation, an employee who is a victim of constant workplace bullying might end up taking a lot of days off from work or stay extremely stressed, which in turn affects the organisation because that person will become less productive. There might be instances where the victim becomes so depressed that he/she would have to get some treatment or enrol in an assistance program, for which the company will have to bear the cost. Apart from that, the victim will continuously have a decreased morale and lower motivation level which will definitely affect the current standing of the company, in a negative sense. There is a high chance that the victim stops performing his/her duties well, even when it comes to interacting with corporates from different organisations or the general customers of the company, which then results in reduced corporate standing and decreased customer confidence.
But the impact of workplace bullying is not just restricted to within the organisation, it also affects an individual personally in his everyday life. Feelings of helplessness and frustration are highly likely to develop in a person because of the bullying he/she faces every day, which might make them depressed to the extent of harming themselves or taking their own life. The constant bullying may as well result in the victim putting that stress within their family life, resulting in fights with spouses to the extent of physical abuse and divorces. A victim might also become less confident about themselves and face the issue of low self-esteem because of which there is a possibility of them not being able to do tasks properly or concentrate on anything at all. Physical symptoms such as loss of appetite and health issues, and psychosomatic symptoms such as stomach pains and anxiety/panic can also be experienced by a victim or workplace bullying.
What is and What is NOT workplace Bullying
- Workplace bullying is repeated, unreasonable behaviour, directed towards a worker or a group of workers that creates a risk to health and safety. It includes both physical and psychological risks and abuse.
- ‘Repeated behaviour’ refers to the persistent nature of the behaviour and can refer to a range or pattern of behaviours over a period of time (for example, verbal abuse, unreasonable criticism, isolation and subsequently being denied opportunities – ie a pattern is being established from a series of events).
- ‘Unreasonable behaviour’ means behaviour that a reasonable person, having regard to all the circumstances, would expect to victimise, humiliate, undermine or threaten another person.
Managing staff does not constitute bullying, if it is done in a reasonable manner. Managers have the right, and are obliged to, manage their staff. This includes directing the way in which work is performed, undertaking performance reviews and providing feedback (even if negative) and disciplining and counselling staff. Examples of reasonable management practices include:
- setting reasonable performance goals, standards and deadlines in consultation with workers and after considering their respective skills and experience
- allocating work fairly
- fairly rostering and allocating working hours
- transferring a worker for legitimate and explained operational reasons
- deciding not to select a worker for promotion, following a fair and documented process
- informing a worker about unsatisfactory work performance in a constructive way and in accordance with any workplace policies or agreements
- informing a worker about inappropriate behaviour in an objective and confidential way
- implementing organisational changes or restructuring, and
- performance management processes.
Bullying is a serious risk to the health and safety of workers. Under the relevant health and safety legislation (the “Legislation”) and associated regulations and codes of practice, the primary duty to eliminate or minimise, as far as reasonably practicable, the risks to health and safety (including psychological health) in the workplace is imposed on a person conducting a business or undertaking (“PCBU”). For the purposes of the Legislation, an employer is a PCBU and therefore bears the primary responsibility.
We have developed a policy to assist employers in meeting their legal obligations under the Legislation, associated regulations and codes of practice and thereby to eliminate or minimise bullying in the workplace. The policy provides that bullying will not be tolerated and presents mechanisms for disciplining those who engage in such behaviour in the workplace. In addition, the policy provides formal and informal mechanisms for dealing with any complaint relating to bullying.
At Fresh HR Insights we ensure that all workers are made aware of the policy, the standards that are expected of them and the consequences for breaching the policy. If you would like to discuss getting a workplace Bullying Policy in place please contacts us on 1300 332 322
Training sessions about the policy should (as a minimum) take place as part of the induction of new workers and in specific training sessions for existing workers. However, your workers should be reminded of the policy on a regular basis. This may involve conducting regular ‘refresher’ sessions at which workers are taken through the policy, sending out emails in relation to the policy and where it can be accessed, or using one of the other methods set out above.
Please note that the Legislation requires that as a PCBU, an employer must, as far as reasonably practicable, consult with its employees or others carrying out work, before making decisions on health and safety matters, including bullying. If there are health and safety representatives then they must be involved in the consultation process. Consultation must be carried out when developing policies and procedures relating to bullying, including complaint procedure. Consultation involves sharing information with workers and health and safety representatives, allowing then to express views and taking those views into account.
Workplace Bullying – The impact beyond the workplace
Most people might not agree with the phenomenon of “workplace bullying” or the fact that it actually exists, but the truth is that it not only exists, but it also results in the creation of an unhealthy environment in the office. In literal terms, bullying is usually seen as acts or verbal comments that could possibly mentally hurt or isolate a person in the workplace. Sometimes these acts could also involve physical assault such as hitting, tripping, pushing, slapping, spitting or in worst case scenarios, stealing or destroying possessions of the other i.e., deleting someone’s important work files from their computers in their absence, etc.
Workplace bullying is when your boss or coworkers assert power over you through aggression, which results in you feeling intimidated, offended, degraded or humiliated. Verbal bullying is more likely to take place in workplace related situations, such actions include spreading malicious rumors or gossip to portray a negative image about an employee, excluding or isolating someone from social gatherings happening inside the office, withholding necessary information or purposely giving the wrong information to an employee to restrict him/her from giving the required output to the boss, belittling a person’s opinion during office meetings or presentations, etc.
Workplace bullying definitely exists, but it often becomes difficult to draw a line between strong management and bullying. Comments or demands that are objective and intended to provide constructive feedback or improve employee performance, do not come under the definition of bullying, but are instead intended to improve organisations internal working conditions and overall output.
Workplace bullying heavily impacts a person and their working capacity, not just inside but also outside the organization. Inside the organization, an employee who is a victim of constant workplace bullying might end up taking a lot of days off from work or stay extremely stressed, which in turn affects the organization because that person will become less productive. There might be instances where the victim becomes so depressed that he/she would have to get some treatment or enroll in an assistance program, for which the company will have to bear the cost. Apart from that, the victim will continuously have a decreased morale and lower motivation level, which will definitely affect the current standing of the company, in a negative sense. There is a high chance that the victim stops performing his/her duties well, even when it comes to interacting with corporate from different organizations or the general customers of the company, which then results in reduced corporate standing and decreased customer confidence.
But the impact of workplace bullying is not just restricted to within the organization, it also affects an individual personally in his everyday life. Feelings of helplessness and frustration are highly likely to develop in a person because of the bullying he/she faces every day, which might make them depressed to the extent of harming themselves or taking their own life. The constant bullying may as well result in the victim putting that stress within their family life, resulting in fights with spouses to the extent of physical abuse and divorces. A victim might also become less confident about themselves and face the issue of low self-esteem because of which there is a possibility of them not being able to do tasks properly or concentrate on anything at all. Physical symptoms such as loss of appetite and health issues, and psychosomatic symptoms such as stomach pains and anxiety/panic can also be experienced by a victim or workplace bullying.
Fresh HR Insights Pty Ltd has partnered with the AMAZING Dr Ruth Knight who is a respected Culture, Change and People Specialist. As part of this we are offering all our clients and prospective clients a Complementary one hour session on Bullying.
If this is of interest to you connect with us TODAY. (valued till 31st May 2016)
How to beat the hangover from the New Year celebrations and get back into the working week again
Beat the hangover – New Year celebrations
The month of December is nearing its end and soon this year will also slip away from the calendars of the world. “Beat the hangover – New Year celebrations”. Christmas will fill the shopping theme and would soon be followed by the New-year Eve. Every year people round the world would drink, dance and party to celebrate the Christmas closely followed by New Year. That is almost a week full of joy and merrymaking. So far! So good. The hard part is shunning that hangover and getting back to work.
Beat the hangover – New Year celebrations
Are you prepared for your Christmas party?
It is the time of year when we need to remind our clients how to be prepared and host a Christmas party that is memorable for the right reasons. HR Gold Coast
– In a bid to bring joy, rather than dread, to those hosting an event we have put together a checklist of measures for quick reference:
- Spend time planning your event and ensure that members of the leadership group are part of this process.
- Choose an appropriate venue ‚ ¨ assess the risks of the location from an WHS perspective.
- Consider the transport options ‚ ¨ how will your people get there and how will they get home? Do you need to provide transport or is it appropriate to have some petty cash to pay for taxis?
- Have a clearly stated start and finish time.
- Have a clear running sheet of how the event will run and stick to it.
- Make it clear when the event is over.
- Have a policy for employee behaviour at social functions and communicate it in advance.
- Remind employees that if they are at a work function they are at work.
- Have a policy on alcohol use.
- If you are serving alcohol, serve plenty of food and water.
- Remember for a policy to stick it is important that it is raised frequently with employees ‚ ¨ discuss the policy in team meetings, email them to the team, have them available on the intranet.
- The leadership group should model the policy. Non-compliance by the leadership group will undermine the policy.
- A senior member of staff should be in charge. Do not leave a junior member of staff tasked with controlling the event.
- Have a clear process for dealing with misbehaviour and make sure the leadership group understand their role in it.
For some Questions and answers on Workplace Christmas Party read on
The Mentally Crippling Side of Worker’s Compensation
When an employee is injured at work there are many problems that may lie ahead for them in the future. The obvious repercussions of a work-related injury can be that the employee is in too much pain to return to work months or possibly years after the injury has occurred. Even after a worker’s compensation claim is made, it takes time for it to be processed and for the worker to receive any financial compensation. In the meantime, the employer may begin to suffer from post-injury depression.
WooHoo, The New Gear Is Here, Let’s Go!!
In our last edition we looked at buying new items for your operations, today we will look at introducing those items into your operations.
The biggest mistake is to ‚ ≤assume’ that everyone will know how the new item works or that they will ‚ ≤pick it up’
In the past many people would simply buy a new Widget and expect people to use it without adequate preparation & training. With the demands on manufacturers to constantly innovate there are often new features on equipment that was simply not there before or the functions have changed to allow for a wider range of features.
The biggest mistake is to ‚ ≤assume’ that everyone will know how the new item works or that they will ‚ ≤pick it up’. The short amount of time it takes to
(1)study the operation of a new item
(2)summarise the important points and
(3)hold a training session, is time well spent when you look at the potential costs associated with not doing so, such as lower productivity, damaged stock or personal injuries.
For example, we were recently called to a business with an industrial saw, in the rush to remove the old saw and start using the new one, no training had been done. It turns out that the new saw had clear instructions that an adjuster should not be set past a particular point other than in very specific applications. These instructions were never read and the staff had set the saw up just like the previous unit. It turns out the saw was being damaged whilst on this setting and over time was not cutting stock the way it was designed resulting in unusable stock, frustrated staff and many wasted hours of labour to ‚ ≤repair’ the damage on each item.
Luckily no-one was injured but it is a clear demonstration of how good health & safety practices can also help improve the bottom line. In this particular case the total time for the preparation & completing the training session (supervisor to read instructions and prepare short training session with 8 staff x 15 minutes) would have been about 4 hours, so say $160 in direct costs.
The costs in damaged stock, equipment and lost production time was estimated at $4,500-$5,000. That doesn’t even consider the morale lowering effect of not doing things right in the first place.
The WorkCover records are full of injuries resulting from inadequate preparation for newly introduced plant & equipment into business operations. Take the time, do it right and reap the benefits now and into the future.
Our team have recognised training qualifications and experience, if you have any queries simply make contact, we are always happy to help. Ph 1300 332 322 or email email@example.com
Till next time.
Workplace Health and Safety
So by working through the first three editions of the newsletter you will have:
- Identified hazards in your operations;
- Identified the risks associated with those hazards;
- Consulted with staff and others.
Now, what is the next step? (more…)
Workplace Health and Safety – Involve the Team
If you have read our last two installments you will have noticed that we are focused on involving all the relevant stakeholders (usually staff but not always limited to just staff) to gain perspective, input and assist in understanding the hazards & risks in the workplace as well as coming up with the best solutions.
Why is this so important?
Safety, now I have started, where to now?
In our first safety instalment we looked at various approaches to identifying hazards. Now that you have identified the hazards what do you do next?
You need to understand the actual risks associated with the hazard. That sounds simple enough but often it is more multi-faceted than you think. Have you ever wondered why so many people get killed every month and why so many are badly injured? It is often due to the fact that the people within the business did not fully understand all of the potential risks associated with the hazards in their operations.