Effective Communication Manual


Managers that understand and engage in effective interactions with other people tend to have more productive and participative teams. To do so differentiates leading and managing people, in that leading is doing the right things to progress in the right direction whereas managing is doing things right.

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Effective Communication 

Effective communication is defined as verbal speech or other methods of relaying information that get a point across.

  1. An example of effective communication is when you talk in clear and simple terms.
  2. An example of effective communication is when the person who you are talking to listens actively, absorbs your point and understands it.

Communication is a very broad concept. It covers clarity of objectives, clarity of strategy, transparency, engaging and influencing people, convincing others, negotiating, voicing opinions etc.

In short, it’s about sending and receiving information in whatever possible way.

Our Manual takes you through

  • Understanding Your Own Personal Style
  • The Four Everyday Basic Styles of Communication. 
  • What Style of Communication Do You Use in the Workplace. 
  • What’s Your Style? – Julie Cook. 
  • Introvert v Extrovert. 
  • Non-Verbal Communication. 
  • Bias in the Workplace Communication. 
  • How People Communicate When Negotiating
  • Characteristics of Negotiation Situations. 
  • 6 Rules for Effective Negotiation Communication.
  • Creating Conversations that Matter. 
  • Face Decoding – Gillian Maddigan. 
  • Identify Your Personal Communication Style  

PLUS so much more 


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