Human Resources and the importance of having REAL people dealing with employee matters V’s Computer generated systems

 

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Real People V’s Computer generated systems – Each company with its systems and work force requires someone to manage its day to day activities. For without management both the work power and the systems remain at the risk of wasting precious time in activities that are less urgent and ignoring the tasks that require their utmost attention. A quality management team would ensure that the workforce are made to arrange their activity according to the urgencies and prioritize more important tasks through workplace policies and human resource processes. Real People V’s Computer generated systems – it is an interesting debate.

How Human Resource Management is done by Humans?

A company is a combination of numerous departments and any single individual isn’t expected grasp every matter that goes within the company and hence an entire team of experts having the technical knowledge of each department that company holds is formed as a separate department namely Human resource management department or HRM for short. It is the responsibility of this department is to implement recruitment policies, impact human resources and human resource recruitment. It is also HRM’s job to decide on performance appraisals, seek out difficult employees, look at redundancy issues, motivating staff and overseeing other employee rights.

Real People V’s Computer generated systems

The Electronic or Machine HRM

An alternate approach to this is a partially human based and partially computer generated system which shares the burden of the HRM by doing tedious repeated tasks such as sorting out applications and discarding the trivial ones, giving calculated statistics, suggesting decision making and providing with help in inter departmental communication. These computer generated systems have known to increase the accuracy of the data storage and the efficiency of the HRM. Real People V’s Computer generated systems – how is it stacking up?

Who carries the day? Human HRM or Machine HRM?

The use of computer generated systems has provided the HRM with many benefits but at the end of the day no man made creation can take place of human beings. A computer is a device which can make decisions on the basis of data fed to it but not having a brain of its own it lacks the thinking on feet and the cunning strategies that a human brain can think of. Real people also take into account the emotional aspect of things as well as motivational acts towards the workers which the device may advise against as an expense that it considers unnecessary.

To probe this point in detail, let us once again analyze the main purpose of existence of the HRM department. The main responsibility of HR recruitment is aided by the computer generated systems by sorting and pruning the applications received. Here we can see that in judging the personality of an applicant the computer may not take into consideration the person’s past experience, his honesty or his enthusiasm for working with the company. Similarly when it comes to training a physical human teacher provides with better guidance than a machine on which it requires a lot of time to ask specific technical questions from.

The computer also does not understand the mental and physical weaknesses of a human being. It is unfamiliar with the concept of getting tired, bored, overworking and sentimental issues. It is no different for the process of interaction between the departments and employees. The feelings and sentiments that can be delivered face to face are not in any way equal to computer generated messages which the reader may interpret according to his understanding and making a completely different meaning of the content received. Sometimes the superiors need to imply pressure and to convey their anger and standardized text doesn’t produce that effect. Same is the case with motivational conversations that give the employee a feeling of being cared for.

When a system is too heavily dependent on non human devices, the workforce of the system fears for being at the mercy of something with neither a brain or a heart. Being humans they consider that humans alone can completely comprehend their problems and devise means to get to the solutions of those problems. They also feel motivated with the praises and appreciation by their bosses in flesh rather than a boring message with the same words that are sent to everyone in the department.