Read and Watch what our customers have to say
We take pride in the work we do and as a result actively seek out Testimonials from our customers.We are super proud of the Testimonials that we have received as Human Resource Specialist.
Paulette was such a great help in getting me started in hiring my first employee. She created all the required documents I needed and also researched all the required information, especially for paying the correct award wage in my industry. I would recommend Fresh HR Insights to anyone. October 2020
I cannot recommend Paulette from Fresh HR Insights enough. I found Fresh HR Insights through recommendation when I found myself seeking guidance and advice with a, particularly complex Employee situation. Paulette jumped straight on board not only to offer guidance but to represent my Company during the proceedings. The stress she alleviated from me personally was immensely appreciated. Since then we now have our own HR Specialist in her, onboard as needed but not on the proverbial weekly payroll. Her guidance has helped me reform and provides a brilliant structure for every aspect of our HR Relations. Her knowledge is second to none, her business model and values up there with the best and tasks are completed on budget and on time. July 2020
Marine Farm Management Limited are a small New Zealand company that required redundancy advise during the Covid19 national emergency. Paulette provided support and information at a time when there was great uncertainty and stress for a small business. Paulette was efficient and easy to do business with. We really appreciated her support at this time.
It was the right choice for Motzky to engage with Fresh HR Insights Pty Ltd. Paulette drafted a new employee contract for us and supplied the contract with associated documentation to be make sure:
- we recruit in accordance with the law,
- the person being employed can actually read and understand the contract,
- it protects Motzky from a risk of an employee wrongdoing,
- it enhaces the professional image of Motzky.
We recommend Fresh HR Insights Pty Ltd and we are sure to get back for more when the time will come… March 2020
Paulette has done wonders for our association. I recommend her completely. She was flexible and available for our smaller sized business. December 2019
We have been a client of Fresh HR insights for over a year now. As a small business owner this is a vital talent to tap into. Paulette is always swift, concise, and spot on with her advice. The time we have saved with research and writing policies is remarkable. HIGHLY recommended for ease of adding a HR/ER expert to your companies skill set:-) December 2019
I have referred clients in the past to Paulette of Fresh HR Insights, but now our business is growing and bringing on more staff, we turned to Paulette to assist us further with HR Advice, Employment Contracts, Policies and Procedures. Her help has been invaluable and gives us peace of mind we are compliant in our HR side of the business. Contact Paulette and feel rest assured just like we do!
Having had the opportunity to see first hand the passion that Paulette brings to her business, Fresh HR Insights, it is hard not to be impressed. She is very knowledgeable and works incredibly hard to obtain the best results for her clients. I have no hesitation in recommending her to anyone with a workplace concern. November 2019
Everyone needs Paulette from Fresh HR Insights. She is just amazing. She is incredibly knowledgeable, and professional with experience covering such a variety of areas. If you have a question she is your one stop shop for answers and solutions. I cannot recommend her more highly. November 2019
Paulette really knows her stuff when it comes to the world of HR. She’s hardworking, loyal and determined. An asset to any business. October 2019
Our Company found Paulette from HR Insights so helpful when we were setting up the new wages structures for our employees. Prompt and efficient, giving us the required advice to ensure we are compliant. Thanks Paulette we shall be recommending you to our clients. July 2019
As a start up business Paulette was FANTASTIC in assisting us with everything we need! She made me feel confident when onboarding new staff members, was available to chat and answer any questions at anytime, even after hours! Paulette created our full manual, personally delivered to our office and a wonderful hamper of fruit! Paulette was sensational and cannot wait to continue doing business with Fresh HR Insights. February 2018
Paulette has an amazing world of knowledge. As a person she is very caring, honest and reliable. She has the ability to understand what’s needed for your situation and business offering effective solutions. JUNE 2018
Paulette from Fresh HR Insights Pty Ltd has been a godsend! Even though nothing had gone wrong, until I went to recruit additional staff I hadn’t realised how potentially exposed I’d allowed myself to become by taking a DIY position on HR. I’m very grateful to have be able to work with Paulette & to be able to access her skill-set, the depth of her knowledge is amazing and very reassuring for a small business owner. MAY 2018
It was such a pleasure to work with Paulette. From the moment we had a first meting I knew I am dealing with someone with a great knowledge and most positive personality. My contract was done in only 2 days time and it will help my business greatly . I strongly recommend Paulette to all business owners and will recommend her business to all my business associates . Thank you kindly JUNE 2018
I have had interactions with Paulette and she has been very supportive, professional and very prompt with all responses. A great team to work with. Thank you. March 2017
As a recruitment business, Patrese People sometimes get HR related queries. I referred my client to Paulette, Fresh HR Insights. My client gave me some very positive feedback – “Paulette is fantastic. I have been slack at my end with looking at everything as quickly as she got it sorted out but she has been all over it! And great at prompting me too. Thanks!” MAY 2018
April 2016
"Unlike other companies we approached, Fresh HR Insights Pty Ltd, were always available to answer our questions, discuss our needs and be our helping hand. Paulette is so accommodating and it was refreshing to be provided with a happy, smiling face. We would definitely recommend Fresh HR Insights Pty Ltd to other growing companies and we are excited to develop our relationship further"
October 2015
Fast response, efficient and very knowledgeable. Paulette went out of her way to help me through a difficult HR situation. Highly recommended.
May 2016
Thanks Paulette for your work organising our staff hand book of our company policies and procedures, and for taking the time to come in and go through it with our team.Your service was professional and efficient, and cost effective, when I consider how long it would take me to implement this myself. I recommend your services to fellow business owners with small and large teams.
May 2016
Paulette is always such a pleasure to deal with… Highly recommend 
– February 2017
Every interaction I’ve had with Paulette and her team has been exceptional and left me feeling valued and appreciated. I have had the pleasure of speaking for her group on a number of occasions and connected with equally amazing people each time. Thank you for the work you do .. it’s certainly needed and appreciated – February 2017
Paulette McCormack from Fresh HR Insights Pty Ltd worked with us to create a contract of employment and an employee handbook. Paulette’s straight-forward approach was refreshing and welcomed by all – she drew on her wealth of experience to deliver this face to face to our team and explained everything in a simplistic manner we could all relate to. Willing to go above and beyond normal practice to ensure we were compliant, Paulette’s timely advice and availability to assist whenever needed has made us grateful to have had the assistance of Paulette and Fresh HR Insights in this matter. As we were consumed with opening our new business Paulette just did what was needed and took the stress off us. We recommend Paulette and Fresh HR Insights to any business that has employee’s and needs a realistic approach to their HR needs. December 2016
Paulette has been wonderful to work with and she has gone above and beyond to get the job done. Thank you…. April 2017
Paulette has a lot of knowledge and is very easy to work with. It’s really given us at National Kitchen Equipment peace of mind knowing we have the help we need with our HR. April 2017
This was the first time I had ever done a Deed of Employment, and so I was very unsure on how to do this properly. Paulette was brilliant! Very knowledgeable, and experienced; she explained everything clearly to me, guided me, and made the entire process very easy and time efficient for myself. I am now confident that I have a high quality agreement in place with my staff, which has addressed the needs of both myself and my employees and has all the legislative requirements covered. Paulette is very easy to work with, and I highly recommend her to every employer for every HR need your business may have. It has been an absolute pleasure working with you Paulette…. Thank you! June 2016
“Paulette has been working as a Human Resource Consultant at Zacpac (Australasia) Pty Ltd from June 2013 under a 12 month contract. She was brought into the business to underpin the Human Resource department to ensure compliance with legislation whilst also providing support to our HR person whilst she gained her Cert IV in Human Resource Management. Over these 12 months I have found Paulette to have an extensive array of knowledge in Human Resources and although she had not worked in the manufacturing sector or within a family owned business before she adapted to the environment. When requested to create documents, return a call or help with processes she always did so in a timely manner. Paulette brought a realistic approach to her advice ‚ ¨ although she is highly trained and academic she successfully balances theory, best practice and legislation to the best fit for the business. I worked with Paulette on a couple of sensitive workplace issues that needed precise execution to achieve the desired outcome for the business and Paulette achieved this with professionalism, expertise and maintained a high level of confidentially. Her manner in meetings is fair, consistent and firm whilst also having an uncanny way of getting people to open up and trust in her. Paulette never let us down in her weekly journey from the Gold Coast to our Ingleburn factory. I can say without doubt that her dedication commitment to her contract never failed. Please contact me on 0417 686 584 should you wish to discuss this further.”
May 2014
“I have worked closely with Paulette McCormack of Fresh HR Insights, for the past few months as a provider of an online training system. Paulette has been working with Zacpac (Australasia) to bring all their HR Policies and Procedures and Workplace Health and Safety training from their current face to face power point delivery to our online platform, OTrain. Her knowledge in WHS and HR has helped Paulette produce some fantastic online training units that are comprehensive and contextualize the information into the reality. Paulette has managed to create logical questioning in the quizzes to ensure understanding while maintaining the safety obligations. Paulette, prior to our agreement as preferred supplier of the online platform, had not worked with our system. I have been impressed with her ability to quickly pick up the system whilst also fulfilling Zacpac’s needs and creating some super online training programs.”
April 2014
“Paulette is a highly professional Human Resources Manager who, with a keen eye to the bottom line, is one of those rare individuals who is able to produce win-win‚ π positions for her own company, partners and employees alike. Highly recommended”
January 2012
“Paulette is dedicated to her job. She is an efficient partner and she always develops a HR concrete/practical approach. She is really committed and a highly valued executive in the UK team. She has enough experience to run a HR team in an ambitious firm. Paulette is a reliable and trustworthy person. I recommend her.”
December 2011
“Paulette is highly passionate about Human Resource Management and providing HR solutions for her clients. She is also very knowledgeable in this area and has been able to assist us with our clients. Working with Paulette has been very easy and we are pleased to state that her business, Fresh HR Insights has partnered with NEW Point Recruitment to be our service provider for HR and payroll services.”
December 2012
“I have worked closely with Paulette McCormack of Fresh HR Insights, over a period of 12 months, since she came to work at Zacpac (Australasia), at Ingleburn NSW, as HR Contractor. I contract with this company, focusing on work health and safety, as well as training. Our roles cross over on a regular basis. It was quickly apparent to me that Paulette has substantial knowledge and ability within her field. Her interpersonal skills have been used to much success by Zacpac (Australasia) Pty Ltd. Paulette has also been training one of the staff to eventually fulfil the role of HR and WHS Manager. My discussions with that person have reinforced my opinion that Paulette is very competent over a wide range of skill sets.”
November 2013
“Burdened by a wide range of issues in starting and running a business, FHRI helped ensure our compliance with workplace laws. There’s nothing better than the feeling that you’re starting off on the right track and that we can concentrate on our core business: keeping our patients healthy.”
February 2014
“Paulette supplied to our office the contracts for our new employee which took all of the stress away from us ensuring we had everything in order. She explains everything in a way that Business owners understand, not in her own industry jargon. She is an expert in her field and I would not hesitate to recommend Paulette to anybody considering using her services.”
Top qualities: Great Results, Expert, High Integrity
December 2012
Unlike other companies we approached, Fresh HR Insights, were always available to answer our questions, discuss our needs and be our helping hand. Paulette and Emily are both so accommodating and it was refreshing to be provided with two happy, smiling faces. We would definitely recommend Fresh HR Insights to other growing companies and we are excited to develop our relationship further.
1) How easy was it to deal with us? Answer: Extremely easy
2) How well did we understand what your business requirements were? Answer: Comprehensive understanding
3) How well did we communicate? Answer: Excellent communication
4) How has it helped with your businesses Human Resource Requirements? Answer: Everything is now up to date and we are fully compliant
5) How likely is it that you would recommend us to other business owners? Answer: Very Likely
6) If you could sum up our service in 3 words what would they be? Answer: Efficient, approachable & knowledgable
October 2015
I had the pleasure of working with Paulette from Fresh HR Insights in recruiting
March 2016
April 2016
“Paulette has been working for me as a Human Resource Consultant at Zacpac Australasia Pty Ltd for the past 12 months. Paulette was brought into the business to underpin the Human Resource department to ensure compliance with legislation and the Workplace Health and safety whilst also providing support to Kylie whilst she gains her Cert IV in Human Resource Management. Over the past 12 months I have noticed an increase in the confidence and knowledge that Kylie has in her role and have seen first-hand that Paulette’s realistic approach to her teaching certainly benefit her and the business. She is pragmatic about applying theory to real life situations and always uses her work experience to explain her teaching to Kylie. I have found Paulette to have an extensive array of knowledge in both HR and WHS and although she had not worked in the Manufacturing sector or within a family owned business before she adjusted to the environment. Paulette made a journey from the Gold Coast to Sydney one day every week. She never let us down and I can say without doubt that her dedication commitment to her contract never failed.”
April 2014
Amazing service and very knowledgable. I recommend Fresh HR Insights to every small business and not only! November 2016
Our company employs 10+ staff and we had been in desperate need of help in regards to all of our employment records, procedures and WHS policies. Paulette and her team were able to get into action quickly. The immediate peace of mind knowing that we had up to date and relevant employment contracts and policies took a lot of stress off me. I could sleep soundly at night again.
The most important part for me is the ability to contact the companies that you sub contract work out to. Paulette is always available to help out and if you leave a message it is replied to in a timely fashion. You know that you get the same person and not a call centre or someone who knows nothing about you, meaning you need to go through the whole situation time and time again – and you find that you get different answers to the same issue.
I would recommend Fresh HR Insights Pty Ltd’s services to any size business in any field as their services can be customised to your business need. Fresh HR Insights do not produce generic downloadable policies/procedures like some other companies are offering. They take the time to know your business, understand your needs and become part of the team. Everything is customised to our business to what we need. If you don’t need it they won’t try and sell it to you. For me that’s a HUGE point of difference.
April 2016
Fresh HR Insights Referral Partner program
As one of the leading HR Consultancies on the Gold Coast and Sth East Queensland, we invite you to be part of our exciting journey of growth by joining our Referral Partner Program. You don’t need to be an HR expert, but you do need to have a desire to support business owners in their employee matters. Check out the flyers below and go to our Referral Partner Program page
New from 2021 – Remote HR Support widening our support areas with our mobile office.
After realising so many businesses did not have the support they needed during the COVID-19 Pandemic Fresh HR Insights launched a mobile support service and invested in a mobile office. This means we now servicing businesses with their HR support requirements not only virtually but also now within a 300km radius of the Gold Coast – this includes right up to Bundaberg, out to Toowoomba, and down to Coffs Harbour, NSW.
We have always had the intention to move what we do on the road and to travel as we work and with the pending arrival of our mobile office, we will now be able to do that. This means that businesses in the more remote locations can have access to professional and experienced HR support.
If you are a business within these areas or know of a business within this area, then contact us today
Areas Covered Include (but not limited to) Bundaberg, Childers, Woowoonga, Maryborough, Gympie, Cooroy, Noosa Heads, Beerwah, Burpengary, Caboolture, Deception Bay, North Lakes, Sandgate, Chermside, Mount Gravatt, Springfield, Amberley, Ipswich, Gatton, Toowoomba, Pittsworth, Warwick, Stanthorpe, Glen Innes, Grafton, Coffs Harbour, Yamba, Evans Heads, Woodburn, Ballina, Lennox Heads, Bangalow, Casino, Lismore, Byron Bay, Murwillumbah, Tweed, Tweed Heads and of course our Hometown the Gold Coast.